Idhani – Frequently Asked Questions (FAQs)

925 Sterling Silver contains 92.5% pure silver and 7.5% alloy, which creates the perfect balance of purity and strength, making it ideal for high-quality jewelry.

Yes! All our silver pieces are **BIS hallmarked**, which certifies their metal purity and authenticity.

Moissanite is a **lab-grown gemstone** that closely resembles a diamond. Brilliant, eco-friendly, and incredibly durable (9.25 on the Mohs scale), it’s the perfect choice for luxurious, sustainable jewelry.

 Yes! Our moissanite stones are certified by **GRA (Gemological Research Association)**and **IGC (International Gemological Centre)**. Dual certification ensures each stone is genuine, high-quality, and ethically sourced.

Dual certification provides extra assurance for our customers. **IGC certification** verifies the legitimacy of the **GRA certificate**, ensuring you receive premium, authentic moissanite with every piece of jewelry.

**Gold vermeil** is a luxurious material that combines a thick layer (minimum 2.5 microns) of **18K gold** over sterling silver. It’s more durable and long-lasting than regular gold plating. 

Yes, our pieces are **nickel- and lead-free** and are coated with rhodium or gold vermeil. They’re hypoallergenic and safe for all skin types. 

Our gemstones are **lab-grown, high-grade moissanite**, engineered for exceptional clarity, sparkle, and durability, ensuring a stunning appearance and lasting beauty. 

Absolutely! Our designs are not only elegant but also durable, making them perfect for daily wear. 

No! Our **anti-tarnish coatings** preserve the shine of your jewelry. To maintain its appearance, avoid exposure to perfumes, harsh chemicals, and prolonged water contact.

To keep your jewelry looking its best, simply wipe it gently with a soft, dry cloth after each wear. Store it in the original packaging or an airtight pouch to protect it from dust and damage.

Occasional exposure is fine, but frequent contact with water should be avoided. Dry it immediately after exposure to preserve its coating and appearance.

You can use our **online ring size guide** for an easy and accurate measurement. If you need help, feel free to email us at **care@idhani.in** — we’d be happy to assist!

Yes, some of our designs are adjustable. Check the product description to confirm if the item you’re interested in has this feature.

Simply select your favorite pieces, add them to your cart, and proceed to checkout via our secure **Shopify store**. 

Yes, we offer **Cash on Delivery (COD)** for most pin codes across India.

Orders are typically shipped within **1–2 business days** and delivered to you within **4–7 business days** across India.

Yes! We offer **free shipping** on all orders. Plus, you can enjoy **2% off on prepaid payments**.

Yes! Once your order is dispatched, you’ll receive a **tracking link** via email or SMS so you can stay updated on its status.

At the moment, we ship exclusively within India, but we hope to expand globally soon!

Yes, we offer special rates for bulk and corporate orders. Please contact us at **care@idhani.in** for more details.

To ensure a smooth and secure checkout experience, we use Razorpay as our payment gateway partner. Here's a transparent summary of the charges and policies for different payment methods:

Transaction Charges (For Successful Payments)

Note: An additional 18% GST is applicable on the above transaction fees (not on your total purchase amount).

Example: Credit Card Payment of ₹1,000

• Razorpay Fee (2%): ₹20
• GST (18% on ₹20): ₹3.60
• Total Deduction: ₹23.60
• Amount We Receive: ₹976.40
• You Still Get: Full product/service value as per your order

No Charges on Failed or Cancelled Payments

• If your transaction fails or is cancelled, you won’t be charged.
• Fees apply only on successful transactions.

Automatic Refunds for Failed Transactions

• If the amount is debited from your account but the transaction fails:
• Razorpay automatically initiates a full refund
• Refunds are typically completed within 5–7 business days
• No need to raise a request — it’s handled automatically

Payment Settlement Timeline

• Razorpay settles the amount to our account in T+2 working days.
• This process is internal and does not affect your order or delivery timeline.

Why We Use Razorpay

• Trusted by thousands of Indian businesses
• Bank-grade encryption for safe payments
• 0% charges on UPI payments
• Instant transaction confirmation
• Automatic handling of refunds

Need Help?

If you have any questions related to your payment or encounter a failed transaction, feel free to contact us or write to us at care@idhani.in.

Each piece arrives in premium, eco-friendly **Idhani packaging**, making it perfect for gifting or safe storage.

Yes, you can include a **personal message** at checkout, and we’ll add it to your package with care.

We offer a **7-day return window** for unused, unworn items in their original condition and packaging. For full details, please refer to our **Return Policy page**: https://idhani.in/pages/return-and-refund-policy

Yes, exchanges are available for defective items or sizing issues. Please reach out to us within **7 days of delivery** to initiate the process.

Refunds for prepaid orders are processed after inspection and usually reflect within **5–7 business days** of approval.

Yes, all Idhani pieces come with a **3-month warranty** against manufacturing defects.

Yes, you can cancel your order anytime before it is shipped. If you cancel before shipping, your refund will be processed within **6 hours**. If the order is already shipped, the refund will be processed once the item is returned to our warehouse.

Yes, we prioritize your privacy. We only use your information to process your order and provide customer support. For more details, please read our **Privacy Policy**.

Absolutely! We embrace **ethical sourcing**, support **fair wages for artisans**, and prioritize **eco-friendly packaging** and **sustainable production processes**.